Privacy Policy

Last updated: 11 September 2026

This Privacy Policy explains how Trans-Ply Leeds Ltd, trading as Trans-Ply, collects, uses, stores and protects personal information when you visit our website, request a quotation, buy products, book work or otherwise use our services.

1. Who we are

Trans-Ply supplies and fits van ply lining, vehicle security products and accessories. We provide workshop fitting, mobile fitting and product sales.

For data protection purposes, Trans-Ply Leeds Ltd is the data controller. This means we are responsible for deciding how and why your personal information is used.

Company: Trans-Ply Leeds Ltd trading as Trans-Ply
Company number: 16737650
Registered in: England and Wales
Registered office: 75 Thorpe Gardens, Leeds, LS10 4SP
Workshop and correspondence address: Unit 13 Albion Park, Albion Way, Leeds, LS12 2EJ
Email: contact@transply.co.uk
Telephone: 0113 403 4771

This policy also applies where someone contacts us on behalf of a business, fleet operator or other organisation.

2. Information we collect

The information we collect depends on how you deal with us.

It may include:

• Your name, telephone number and email address.

• Your business name and relevant business contact details.

• Billing and delivery addresses.

• The address or postcode where mobile fitting is requested.

• Vehicle make, model, year, wheelbase and registration number where supplied.

• Door arrangement and other vehicle details needed to identify suitable products or plan work.

• Details of the products, fitting or other services you are interested in.

• Messages, emails and other communications between you and Trans-Ply.

• Photographs, drawings, measurements or other information you send to us.

• Quotations, bookings and job records.

• Orders, invoices, payments, refunds and transaction references.

• Delivery and collection information.

• Information relating to complaints, warranties, returns or service issues.

• Photographs of a vehicle or completed work where needed to assess, document or check a job.

• Technical website information such as your IP address, browser or device information, pages visited and cookie preferences.

We do not normally receive or store your complete payment-card number or card security code. Card and wallet payments are handled by the relevant payment provider.

Please do not send complete card details or card security codes through our enquiry forms, email or messages.

We do not intentionally request sensitive personal information unless there is a genuine reason for doing so.

3. Where we get information from

Most personal information is provided directly by you when you:

• Complete a website form.

• Request a quotation.

• Telephone, email or message us.

• Contact us through social media.

• Place an order.

• Book workshop or mobile fitting.

• Visit our premises.

• Send photographs, vehicle information or other job details.

We may also receive relevant information from:

• Your employer, fleet manager or another person arranging work on your behalf.

• Payment providers.

• Banks.

• Delivery companies and courier-booking services.

• Suppliers or manufacturers where information is needed to deal with an order, fitment query or warranty issue.

• Our website and technology providers.

If you provide another person's personal information to us, please make sure you are entitled to do so and, where appropriate, direct them to this Privacy Policy.

4. How and why we use your information

We only use personal information where we have a lawful reason to do so.

Enquiries and quotations

We use contact, vehicle, location and job information to answer enquiries, check vehicle fitment and prepare quotations.

Lawful basis: Taking steps at your request before entering into a contract. Where you are acting for a company or other organisation, we may also rely on our legitimate interests in responding to and managing business enquiries.

Orders, fitting and other services

We use your information to supply products, arrange deliveries, organise mobile or workshop fitting, take payment and provide agreed aftercare.

Lawful basis: Performance of a contract with you. Where you represent another business, we may rely on our legitimate interests in administering the business relationship and carrying out the requested work.

Accounts and legal records

We keep information required for accounting, taxation, company records and other legal or regulatory obligations.

Lawful basis: Compliance with a legal obligation.

Customer service, warranties and disputes

We may keep and use appropriate job, order and communication records to provide aftercare, investigate complaints, deal with warranties, recover money owed, prevent fraud and establish, exercise or defend legal claims.

Lawful basis: Our legitimate interests in operating and protecting the business, maintaining service quality and resolving disputes, together with legal obligations where applicable.

Website operation and security

We use technical information where necessary to operate, maintain and protect our website and online services.

Lawful basis: Our legitimate interests in maintaining a secure and reliable website, together with applicable rules governing cookies and similar technologies.

Direct marketing

We do not automatically add you to a marketing list simply because you requested a quotation or bought something from us.

If we send promotional emails, texts or other direct marketing, we will only do so where permitted by UK data protection and electronic marketing law.

Depending on the recipient and circumstances, this may be based on:

• Your consent.

• The existing-customer rules where legally available.

• Our legitimate interests in appropriate business-to-business marketing where the law permits it.

We will always provide an appropriate way to opt out of future direct marketing.

Analytics and advertising

We may use website analytics and advertising technologies to understand how our website is used and measure the effectiveness of advertising.

Where the law requires your consent for these technologies, they will only be used after you have chosen to allow them through our cookie controls.

Promotional photographs

We may display examples of completed work on our website, social media or other promotional material.

Where an image contains identifiable personal information, we will normally remove or obscure that information or obtain appropriate permission before publishing it.

5. Information we need from you

Some information is necessary for us to provide a quotation, identify the correct product, plan fitting, complete an order or arrange delivery.

For example, we may need your:

• Contact details.

• Vehicle details.

• Delivery address.

• Mobile fitting location.

• Information about the work required.

If required information is not provided, we may be unable to provide an accurate quotation, accept an order or complete the requested work.

Optional information does not have to be provided.

6. Marketing and service messages

Messages relating to an enquiry, quotation, booking, payment, delivery, fitting or other work you have requested are service communications, not marketing messages.

Where we send direct marketing, you can ask us to stop at any time.

You can:

• Use an unsubscribe option where one is provided.

• Reply to the message asking us to stop.

• Contact us at contact@transply.co.uk.

We may retain a limited suppression record after you opt out so that we can make sure we do not accidentally contact you again for marketing.

7. Photographs and examples of our work

We may take or receive photographs for operational reasons, including:

• Assessing a vehicle before work.

• Checking fitment requirements.

• Recording existing vehicle condition.

• Documenting completed work.

• Dealing with a complaint or warranty issue.

These photographs are treated as job records where they contain personal information.

We also publish examples of our work on our website and social media.

Before using photographs for promotional purposes, we will take reasonable steps to avoid publishing unnecessary personal information. This may include removing or obscuring:

• Identifiable faces.

• Private addresses.

• Vehicle registration numbers.

• Documents or labels containing personal information.

Where a photograph would identify a person or otherwise disclose their personal information, we will obtain appropriate permission where required.

You can decline promotional photography without affecting the service you receive.

Where promotional use is based on your consent, you can withdraw that consent by contacting us. We will stop future use and, where reasonably possible, remove relevant material from channels we control.

We cannot guarantee removal of copies that have already been independently copied or shared by other people.

8. Who we share information with

We only share personal information where there is a genuine business, contractual or legal reason to do so.

Depending on the service involved, this may include:

• Wix, which provides our website platform and related website services.

• Payment processors, wallet providers and banks handling payments, refunds and disputes.

• Invoice Home and other services used to create and maintain invoices and business records.

• Parcel2Go and the courier or carrier assigned to a delivery.

• Suppliers and manufacturers where information is needed for an order, fitment query or warranty issue.

• Email, communications, hosting, security and file-storage providers.

• Analytics and advertising providers used on our website, subject to applicable cookie and consent requirements.

• Accountants, insurers and professional advisers.

• Government authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.

We only provide information that is reasonably necessary for the relevant purpose.

Where another organisation processes personal information on our behalf, we require appropriate protections to be in place.

Some organisations, such as banks, payment providers, couriers and public authorities, may process information as independent data controllers under their own privacy policies.

We do not sell your personal information or provide customer contact lists to unrelated businesses for their own marketing.

9. Information processed outside the UK

Some of the companies that provide website, payment, technology or other services to us operate internationally.

As a result, personal information may sometimes be stored or accessed outside the United Kingdom.

Where UK data protection law treats this as a restricted international transfer, we use an appropriate lawful transfer mechanism.

Depending on the destination and provider, this may include:

• UK adequacy regulations.

• The UK International Data Transfer Agreement.

• The UK Addendum to approved EU Standard Contractual Clauses.

• Another transfer mechanism permitted by UK data protection law.

Where required, appropriate assessments and additional protections are also applied.

You may contact us if you would like more information about safeguards relevant to your personal information.

10. How long we keep information

We do not keep personal information for longer than reasonably necessary.

Our normal retention periods are:

Enquiries and quotations that do not become orders
Normally up to 12 months after the last meaningful contact.

Completed orders, fitting work and relevant aftercare records
Normally up to six years after the work or order is completed.

Accounting and tax records
Normally six years from the end of the company financial year to which they relate, or longer where required by law.

Complaints, warranties and legal claims
For as long as reasonably necessary to handle the issue and any relevant legal claim period.

Marketing information and permissions
For as long as the marketing relationship remains relevant or until you withdraw consent or object to marketing. We may retain a limited suppression record so that we can honour an opt-out.

Operational photographs
For as long as they are reasonably needed as part of the relevant job, warranty, complaint or legal record.

Promotional photographs containing personal information
For as long as they remain relevant to the agreed promotional purpose, subject to periodic review and any applicable withdrawal of consent.

Cookie and website information
For the periods shown in our cookie information or the settings of the relevant service.

We may keep information for longer where necessary because of an ongoing dispute, legal requirement, regulatory investigation or extended warranty.

When information is no longer required, we delete or anonymise it where appropriate.

Backup copies may remain temporarily until they are removed through normal backup replacement processes.

11. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some technologies are necessary for functions such as:

• Website security.

• Shopping baskets and checkout.

• Maintaining sessions.

• Remembering privacy choices.

• Providing services specifically requested by the visitor.

We may also use technologies for:

• Website functionality and preferences.

• Analytics and performance measurement.

• Advertising and conversion measurement.

Our cookie controls allow you to manage the available choices.

Where consent is required by law, the relevant non-essential technologies will not be used until you choose to allow them.

You can change your cookie choices using Cookie Settings on our website.

You can also control or delete cookies through your browser settings. Blocking some technologies may affect certain website functions.

12. How we protect your information

We use appropriate organisational and technical measures designed to protect personal information against:

• Unauthorised access.

• Loss.

• Misuse.

• Alteration.

• Accidental disclosure.

Access is restricted to people and service providers who reasonably need the information for their work.

No website, email service, computer system or storage service can be guaranteed to be completely secure.

Please avoid including unnecessary personal information in photographs, emails or messages.

If you believe information relating to your dealings with Trans-Ply has been compromised, contact us as soon as possible.

13. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

• Access personal information we hold about you and receive a copy.

• Correct inaccurate or incomplete personal information.

• Request deletion of information where we no longer have a lawful reason to keep it.

• Restrict processing in certain circumstances.

• Receive certain information in a portable format where the right to data portability applies.

• Object to processing based on legitimate interests.

• Object to direct marketing at any time.

• Withdraw consent where we rely on consent.

Withdrawing consent does not affect processing that was lawful before you withdrew it.

These rights are subject to legal conditions and exemptions. For example, we may still have to retain invoices or other information required by tax or company law even if you request deletion.

To exercise your rights, contact:

Email: contact@transply.co.uk
Telephone: 0113 403 4771

We may ask for proportionate information to confirm your identity before acting on a request.

We normally respond to valid data protection requests within one month. Where the law allows additional time, we will explain this to you.

We do not currently make decisions about individuals solely by automated means where those decisions have legal or similarly significant effects.

14. Concerns and complaints

If you are concerned about how Trans-Ply has handled your personal information, please contact us first so that we can investigate.

Email: contact@transply.co.uk
Telephone: 0113 403 4771

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information about your rights and how to make a complaint is available at ico.org.uk.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our services, website, suppliers, technology or legal obligations change.

The Last updated date at the top of this page shows when the policy was most recently revised.

Where appropriate, we will take reasonable steps to bring significant changes to your attention.